Wednesday, April 02, 2008

Hannaford CEO Ron Hodge - Class Act

I just caught wind of the latest from Hannaford, and I hope Ron Hodge starts a trend amongst CEO's - accepting responsibility and dealing with a breach head on.

Nice work Mr. Hodge!

Hannaford Bros. CEO offers apology online, in leaflets

Hannaford Bros. supermarket shoppers are getting an apology in their shopping bags for a security breach that was disclosed two weeks ago. Chief executive Ron Hodge sent a message to customers online and through leaflets left in grocery bags. In the note, he apologizes for the "concern and inconvenience" that was created when 4.2 million credit and debit cards were potentially compromised. At least 1,800 cases of fraud have been reported. He says Hannaford stopped the theft and brought in top security experts to help guard against any further attacks. He says the company is also considering, on a case-by-case basis, the out-of-pocket expenses faced by customers who had to cancel their cards. (AP)


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