Monday, September 08, 2008

Props to T-Mobile

I just had to write about the superb customer service I received from T-Mobile last week.

I was having an issue getting my Blackberry email to work. I logged a ticket after a day without email (blessing and a curse). Two days later I called back to check status and had to escalate. I had a feeling it was a provisioning problem - it was - and they resolved it by the end of the business day Friday. Well done T-Mobile!

I don't know what they use for provisioning but it was fast to solve the problem once correctly identified (took two minutes).



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